Service Desk Specialist
Join a fast-moving IT team and make a real impact as a Service Desk Agent at Hungary Airlines.
Vecsés
Full time
Hungary Airlines is seeking a motivated IT professional who thrives in a dynamic, fast-paced operational environment and is eager to contribute to the reliable and efficient operation of the company’s IT services.
You will become part of a fast-growing, highly motivated IT team supporting business operations across the organization. In this role, you will act as the first point of contact for IT-related requests, helping the staff members resolve technical issues efficiently while ensuring excellent user experience and consistent service quality.
Duties and responsibilities
End-user IT support, incident management & technical tasks
Provide first-line IT support with strong customer focus; act as the main contact for user requests
Troubleshoot and resolve daily IT issues quickly, keeping users informed until full closure
Log, prioritize, and manage incidents in line with SLA targets; maintain accurate documentation
Escalate complex issues with clear technical and business context
Support common IT needs (password/MFA, access, endpoints, printers, M365, connectivity)
Prepare and set up laptops, workstations, and IT equipment for new employees
Requirements
Previous experience in IT Service Desk, Helpdesk, or End-User Support role
Strong customer service mindset and excellent communication skills
Good troubleshooting and problem-solving capabilities
Ability to work independently while maintaining attention to detail
Experience supporting Windows and/or macOS environments
Familiarity with Microsoft 365 services and endpoint support
Basic understanding of networking concepts and connectivity troubleshooting
Ability to prioritize tasks in a fast-paced operational environment
Fluency in English and Hungarian
Legal right to work in Hungary
Advantage
Experience in aviation, logistics, or other operationally critical environments
Knowledge of ITSM/ticketing systems
Experience with Microsoft Entra ID, MFA, or endpoint management tools
Basic understanding of IT security best practices
What we offer
Opportunity to join a growing international aviation company
Dynamic and professional work environment
Exposure to modern enterprise IT operations
Supportive and collaborative team culture
Long-term development opportunities
Competitive compensation package
Working conditions
Primarily business hours operation (8x5)
Occasional off-hours support and agreed on-call availability may be required
Location: Vecsés, Hungary
