IT Infrastructure Engineer

RESPONSIBILITIES

·       Act as second-level escalation point for Service Desk tickets requiring advanced technical experience

·       Monitor and maintain servers, network devices, and core infrastructure components

·       Troubleshoot infrastructure-level issues (Windows Server, network connectivity L1–L3, DNS/DHCP, virtualization, storage access)

·       Log, categorize, and prioritize infrastructure incidents according to established procedures

·       Ensure end-to-end ownership with clear communication and follow-up until resolution

·       Execute infrastructure changes, optimizations, and maintenance tasks

·       Support deployment and configuration of new infrastructure components (servers, services, network devices)

·       Participate in infrastructure projects, delivering assigned tasks on time and in line with standards

·       Maintain accurate configuration and system documentation

·       Collaborate closely with Service Desk, sharing knowledge and solutions

·       Assist with infrastructure-related setup for new employees when required

TECHNICAL SKILLS

·       Strong troubleshooting skills across infrastructure components

·       Knowledge of Windows Server fundamentals (OS, roles, services)

·       Understanding of networking fundamentals (routing, switching, VLANs, connectivity diagnostics)

·       Experience with DNS and DHCP administration and troubleshooting

·       Familiarity with virtualization platforms (VMware or Hyper-V)

·       Basic understanding of storage systems (SAN/NAS)

·       Ability to analyze logs, alerts, and error messages for root cause identification

PROFESSIONAL COMPETENCIES

·       Strong, reliable team player with collaborative, solution-oriented mindset

·       Ownership-driven approach with full responsibility for issue resolution

·       Proactive communication and expectation setting (status, timelines, next steps)]

·       Professional attitude during incidents, escalations, and service disruptions]

·       Clear, user-friendly communication of technical information

·       Methodical and structured working style with strong documentation discipline

·       Ability to manage multiple technical tasks and work under pressure

MINIMUM REQUIREMENTS

·       2–3 years of experience in IT infrastructure, system administration, or L2 support

·       Knowledge of Windows Server, networking basics (L1–L3), DNS/DHCP, and virtualization

·       Familiarity with Microsoft 365 and endpoint administration

·       High school diploma or equivalent education

·       Strong English communication skills

ADVANTAGES

·       Experience in aviation, enterprise infrastructure, or regulated environment

·       Higher education in IT, engineering, or related field

·       Hands-on experience with virtualization, storage, or cloud infrastructure

·       Participation in infrastructure projects or system deployments